MS LifeLines®
1:1 Support
MS LifeLines®

MS LifeLines is a patient support service for EMD Serono relapsing MS (RMS) products that provides financial and treatment support through Financial Support Specialists and MS-certified Nurses.

For more information and how to enroll, contact MS LifeLines at 1-877-447-3243.

Overview of Services

MS LifeLines is here to support you through each step of your treatment journey and offers:

Health Insurance Support
Health Insurance Support
  • Financial support specialists can verify your coverage for EMD Serono RMS products
  • Help you understand any out-of-pocket costs for EMD Serono RMS products
  • Work with your specialty pharmacy to coordinate treatment delivery
Financial Support
Financial Support
  • Provide information about financial assistance options
  • Eligible commercially insured patients prescribed EMD Serono RMS products may pay as little as
    $0 co-pay*
Nursing Support
Nursing Support
  • MS-certified nurses can answer your questions on prescribed EMD Serono RMS products
  • Provide tips and MS education to help manage certain symptoms
  • Refer you to resources within the MS community

*Or co-insurance. Some limitations are required by law. Program maximums may apply. Patients covered by federal or state healthcare programs, including Medicare and Medicaid, are not eligible for assistance. This program is open to residents of the U.S. and U.S. territories with relapsing forms of multiple sclerosis who are starting or presently taking EMD Serono RMS product(s).

Helpful Resources

Helpful Resources

Click here for some tools that may help you get more out of visits with your healthcare provider.

Helpful Resources

These tools can help you get more out
of visits with your healthcare provider.

MS Symptoms Checklist

Your doctor will want to know what symptoms you’ve experienced since your last visit. Completing our Symptoms Checklist can help you tell the "story" of your symptom(s) and guide your treatment. Be sure to bring it with you to your next appointment.

Get the MS Symptoms Checklist

How to Enroll

Call MS LifeLines at
Monday through Friday
8 AM to 8 PM ET
9 AM to 5 PM ET


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EMD Serono is the Healthcare business of Merck KGaA, Darmstadt, Germany in the U.S. and Canada.
MS LifeLines is a registered trademark of Merck KGaA, Darmstadt, Germany or its affiliates.
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US-NONNI-01628 08/23