Talking to your healthcare provider

Multiple sclerosis (MS) can be difficult to talk about, but there are ways to make that easier. The tips below may help you communicate more effectively with your healthcare provider. And that’s one of the best things you can do for yourself when you’re living with MS.

Meeting with your healthcare provider

Have you ever left an appointment and realized you forgot to ask a question or discuss something? Are you overwhelmed by some of the language your healthcare provider uses to discuss your test results or your MS? Here are some ideas that can help:

Bring a friend with you

It can be a big help to have another person listening and taking notes so you can remember the details later.

Write down your questions ahead of time

Prioritize the top 3 questions you’d like to ask during your appointment, and remember to take notes during your visit.

Ask your healthcare provider to explain anything you don't understand

Don't be afraid to ask for help if you need it. He or she is part of your MS care team.

Try not to downplay your symptoms or feelings

Remember, the people on your healthcare team are experts in caring for people living with MS—try to tell them exactly how you are doing.

Ask about follow-up

Is it best to get in touch by phone or email, or should you plan another visit?

Keep your medical records in one place.

Store your appointment notes, invoices, test results, treatment journal, etc, in a binder or box so you can refer to them quickly and easily.



Use our helpful Doctor Conversation Starter to feel prepared at your next appointment.

Download the guide

MS LifeLines is a registered trademark of Merck KGaA, Darmstadt, Germany or its affiliates.

EMD Serono is the Healthcare business of Merck KGaA, Darmstadt, Germany in the U.S. and Canada.

This information is intended only for residents of the United States.

Copyright ©2021 Merck KGaA, Darmstadt, Germany or its affiliates. All rights reserved.
EMD Serono, Inc., One Technology Place, Rockland, MA 02370

US-NONNI-00515 06/21

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