Meet the team
Patient & care partner
Financial Support

We’re here for you

We are moms, dads, coaches, troop leaders, entrepreneurs, scrapbookers, race car drivers, artists, college grads, and so much more. We are here to help you start and stay on your relapsing MS treatment. Take a second to meet us all.

MS LifeLines Nurses

Who are we?

You’re not alone. Seven days a week, you can call us for expert MS advice on injecting, managing side effects, and more. We’re not just on the phone, we can also come out to your home for injection training anytime throughout your journey.

Learn about the treatment we are here to support

Call us if

  • You have any questions about injections
  • You have any treatment questions about MS
  • You would like a home visit for injection training or retraining

How can you reach us?

Call us at 1-877-447-3243.
Monday through Friday | 8 AM to 10 PM ET
Saturday and Sunday | 9 AM to 5 PM ET

Call us at 1-877-447-3243
Monday through Friday |
8 AM to 10 PM ET
Saturday and Sunday |
9 AM to 5 PM ET

4 Ways Our Nurses Can Help

MS LifeLines Nurses can help you start and stay on your relapsing MS treatment. We’d like to introduce you to some of them.

Watch now

Meet some of us

Patient and care partner ambassadors

Who are we?

We’re people living with relapsing MS and the care partners who support us. No one understands what you’re going through better than those on the same journey. The kind of support you find when you connect with someone just like you can be invaluable. There is no reason to take on MS alone when you can connect one-on-one with us.

Learn about a treatment over 130,000 people have taken, including us

Call us to

  • Hear personal, firsthand experiences
  • Find inspiration and practical MS tips
  • Share your concerns and find support

How can you reach us?

Call the Peer Connection Program at 1-866-783-5189.

Meet some of us

Meet all of the ambassadors

Financial Support Specialists

Who are we?

Cost shouldn’t be a barrier to finding affordable access to relapsing MS treatment. Whether you have insurance or not, we’re here to help you find available financial assistance programs.

Learn about the treatment we offer assistance for

Call us if

  • You want to find out what benefits you’re eligible for
  • Your insurance coverage changes
  • Your employment status changes
  • You’re uninsured and looking for ways to afford treatment

How can you reach us?

Call us at 1-877-447-3243.
Monday through Friday | 8 AM to 8 PM ET
Saturday | 9 AM to 5 PM ET

Call us at 1-877-447-3243
Monday through Friday |
8 AM to 8 PM ET
Saturday | 9 AM to 5 PM ET

Meet some of us

MS LifeLines can’t guarantee that you will receive insurance coverage or reimbursement for your relapsing MS treatment. But our Financial Support Specialists will focus on conducting a thorough review of your situation to determine eligibility for an MS LifeLines assistance program, or they will refer you to the appropriate state or federal program.

MS LifeLines Ambassadors are sponsored by EMD Serono, Inc.


Rebif® (interferon beta-1a) is used to treat relapsing forms of MS to decrease the frequency of relapses and delay the occurrence of some of the physical disability that is common in people with MS.

Important Safety Information

Before beginning treatment, you should discuss the potential benefits and risks associated with Rebif with your healthcare provider.

Rebif can cause serious side effects. Tell your healthcare provider right away if you have any of the symptoms listed below while taking Rebif.

  • Behavioral health problems, including depression and suicidal thoughts. You may have mood problems including depression (feeling hopeless or feeling bad about yourself), and thoughts of hurting yourself or suicide
  • Liver problems or worsening of liver problems, including liver failure. Symptoms may include nausea, loss of appetite, tiredness, dark colored urine and pale stools, yellowing of your skin or the white part of your eye, bleeding more easily than normal, confusion, and sleepiness. During your treatment with Rebif you will need to see your healthcare provider regularly and have regular blood tests to check for side effects
  • Serious allergic and skin reactions. Symptoms may include itching, swelling of your face, eyes, lips, tongue or throat, trouble breathing, anxiousness, feeling faint, skin rash, hives, sores in your mouth, or skin blisters and peels
  • Injection site problems. Symptoms at the injection site may include redness, pain, swelling, color changes (blue or black), and drainage of fluid
  • Blood problems. Rebif can affect your bone marrow and cause low red and white blood cell and platelet counts. In some people, these blood cell counts may fall to dangerously low levels. If your blood cell counts become very low, you can get infections and problems with bleeding and bruising. Your healthcare provider may ask you to have regular blood tests to check for blood problems
  • Seizures. Some people have had seizures while taking Rebif

Rebif will not cure your MS but may decrease the number of flare-ups of the disease and slow the occurrence of some of the physical disability that is common in people with MS.

Do not take Rebif if you are allergic to interferon beta, human albumin, or any of the ingredients in Rebif.

Before you take Rebif, tell your healthcare provider if you have or have had any of the following conditions:

  • mental illness, including depression and suicidal behavior
  • liver problems, bleeding problems or blood clots, low blood cell counts, seizures (epilepsy), or thyroid problems
  • you drink alcohol
  • you are pregnant or plan to become pregnant. It is not known if Rebif will harm your unborn baby. Tell your healthcare provider if you become pregnant during your treatment with Rebif
  • you are breastfeeding or plan to breastfeed. It is not known if Rebif passes into your breast milk. You and your healthcare provider should decide if you will use Rebif or breastfeed. You should not do both

Tell your healthcare provider about all medicines you take, including prescription and over-the-counter medicines, vitamins and herbal supplements.

The most common side effects of Rebif include:

  • flu-like symptoms. You may have flu-like symptoms when you first start taking Rebif. You may be able to manage these flu-like symptoms by taking over-the-counter pain and fever reducers. For many people, these symptoms lessen or go away over time. Symptoms may include muscle aches, fever, tiredness, and chills
  • stomach pain
  • change in liver blood tests

Tell your healthcare provider if you have any side effect that bothers you or that does not go away.

These are not all the possible side effects of Rebif. For more information, ask your healthcare provider or pharmacist.

Call your doctor for medical advice about side effects.

Refer to the Instructions for Use that comes with the Rebif® Rebidose® (interferon beta-1a) autoinjector.

This information is not intended to replace discussions with your doctor. For additional information about Rebif, please consult the Prescribing Information and Medication Guide and talk to your doctor. You can also visit or call, toll-free, 1-877-447-3243. Rebif is available by prescription only.

Rebif, Rebif Rebidose, Rebiject II, MS LifeLines, and the Rebif logo are registered trademarks of EMD Serono, Inc. or its affiliates.

Brought to you by EMD Serono, Inc., the marketer of Rebif in the US.

This information is intended only for residents of the United States.